424 Contact Center ManagerIntrinsics Standard 8.04DNISThe value is the first number that the caller dialed to enter the system.This intrinsic is called the Dialed Number Identification Service (DNIS) and isspecific to the trunk used. Not all trunks can be configured to support DNIS;therefore, the DNIS intrinsic is empty for any trunk that is not configured on theswitch to provide DNIS.This intrinsic applies to voice contacts only.If you are using Virtual Network Services (VNS) trunks, the DNIS feature is notsupported. This means that a DNIS number cannot be forwarded from one site toanother in a VNS multisite contact center. If you want to send DNIS numbersfrom one site to another, you must configure Meridian Customer DefinedNetworking (MCDN) between sites.When used for an incoming network call, the DNIS value is the same as thevalue at the source node. The answering agent set can display the original sourceDNIS information, as long as the DNIS name and number are programmed inboth the source and target Contact Center Manager (under SwitchConfiguration). For more information, see the Administrator’s Guide.Use the provider.exe tool to verify the DNIS string sent by the switch. Makesure you generate test calls to different DNIS numbers. For more information,see “Using HDX” on page 595.Script syntaxDNISReturn typeThis intrinsic returns a DNIS.
