17How to get helpThis chapter explains how to get help for Nortel products and services.Getting help from the Nortel Web siteThe best way to get technical support for Nortel products is from the NortelTechnical Support Web site:www.nortel.com/supportThis site provides access to software, documentation, bulletins, and tools toaddress issues with Nortel products. From this site, you can:• download software, documentation, and product bulletins• search the Technical Support Web site and the Nortel Knowledge Basefor answers to technical issues• arrange for automatic notification of new software and documentationfor Nortel equipment• open and manage technical support casesGetting help over the phone from a Nortel Solutions CenterIf you do not find the information you require on the Nortel Technical SupportWeb site, and you have a Nortel support contract, you can also get helpover the telephone from a Nortel Solutions Center.In North America, call 1-800-4NORTEL (1-800-466-7835).Outside North America, go to the following Web site to obtain the telephonenumber for your region:www.nortel.com/callusGetting help from a specialist by using an Express Routing CodeTo access some Nortel Technical Solutions Centers, you can use anExpress Routing Code (ERC) to quickly route your call to a specialist inyour Nortel product or service. To locate the current ERC for your productor service, go to:Nortel Communication Server 1000WLAN IP Telephony Installation and CommissioningNN43001-504 01.02 StandardRelease 5.0 15 June 2007Copyright © 2004-2007, Nortel Networks.
