September 2007 Configuring Primary Recorder ComponentsSystem Infrastructure Guide 115Recorder architectureThe Nortel TDM Recorder is designed to record continuously and serve avariety of purposes that meet the diverse needs of customers. Recording isdone by extracting voice data and metadata from voice cards and CTIadapters and persisting the data in such a way that it can be retrieved forwhatever purpose; for example, for quality control, agent review, or disputeresolution.This section describes each of the components in the Nortel TDM Recordersubsystem, as shown in the following diagram:Nortel TDM Recorder Recording ArchitectureRecorderServereWare/Unify/ViewerServerArchiverWorkflowManagerRetreiverDiskManagerCaptureEngineConfig.WebServiceUnifySystem Administratoror Supervisor WorkstationViewerWebObserverWebBrowserArchitectureConsolidatorDatabaseArchivalStorageCTIServerRTPHTTPHTTPCTI EventsProtocol variesby vendorControl InterfaceNGA Capture /TCPMS TapeAPI ODBC
