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Nortel TDM Recorder User Manual
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Nortel TDM Recorder User Manual
Also see for TDM Recorder:
Installation guide
Table of content
Contents
nortel tdm recorder
revision history
Table Of Contents
Table Of Contents
Getting Started
Intended audience
how to get help
getting help through a nortel distributor or reseller
Software and documentation version numbering
Nortel TDM Recorder
Nortel TDM Recorder at a glance
Nortel TDM Recorder management
Nortel TDM Recorder features and benefits
Nortel TDM Recorder management features and benefits
Infrastructure at a Glance
Nortel TDM Recorder in the workplace
Implementation summary
hardware summary
Using Nortel TDM Recorder databases
Call Recording and Playback
Common recording methods
Recording
Recording and playback
System Setup and Administration
Overview
Recording Server environment
Voice card installation and wiring
System administration components
First time login instructions
Navigating the User interface
Configuring Level 1 Components
Configuring Recorder components
Configuring licenses
Configuring voice cards
Configuring alarms
Configuring Level 2 Component
Enterprise Archive architecture
Configuring Primary Recorder Components
Recorder architecture
Recording Control Engine (Unify) Server
Recorder Server
Administration Server
Typical recording scenario
Collaboration recording
Setting up Specific Recorder Components
Configuration architecture
Configuration with Applications Portal
setting up specific recorder components
Retriever architecture
Disk Management architecture
User Defined Fields
Understanding call data
Recording format options
Unify fields provided in the standard Recorder script
Unify to Viewer mapping
Attributes provided by Ai-Logix card model families
Attributes provided by E1/T1 voice cards
Call Redirection and Call Flows
list of terms
September 2007
Contents
System Infrastructure Guide
vii
Viewer and Vision Replay
157
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Call Redirection and Call Flows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
List of Terms
181
Index
193
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