Copy ProblemsMemoIf you cannot solve a problem with the following solutions, contact your dealer.Unable to copySymptom Point to check Solution ReferenceUnable tocopy.Is the machine turnedon?Turn the machine on. Turning the MachineOnIs the machine beinginitialized?Wait until initialization is complete. -Is your document setproperly?Set the document properly. Setting in the ADFSetting on theDocument GlassIs there paper in thetray?Load paper in the tray.Check that the paper cassette is installed in the machine.Loading PaperIs the proper size ofpaper for the documentloaded in the tray?Load the proper size of paper for the document. About Paper Sizes,Weight, and Number ofSheets That Can beLoadedIs the paper trayselectable if [PaperFeed] is set to [Auto]?Press [Device Settings], select [Paper Setup] > [Select Tray] >[Copy] > the paper tray on which the paper you use is loaded,and then select [ON] or [ON(Prior)].Specifying the PaperFeed Tray (Paper Feed)Is the loaded papercompatible with duplexprinting?Duplex copying cannot be performed depending on the papersize, document type, or document weight.Load the appropriate paper for duplex printing, and then setthe paper size, document type, and document weight correctly.About Paper Sizes,Weight, and Number ofSheets That Can beLoadedIs the media type of thepaper tray set to [Plain]or [Recycled]?If [Paper feed] is set to [Auto], set the media type for thepaper tray to [Plain] or [Recycled].About Paper Sizes,Weight, and Number ofSheets That Can beLoadedRegistering the PaperSize, Type, or WeightIs there a paper jam? Check an error message, and then remove any jammed paper. If a "Paper jam"Message is DisplayedIs there an empty tonercartridge?Replace the empty toner cartridge with a new toner cartridge. Replacing the TonerCartridgeDoes the image drumreach its lifetime?Replace the image drum with a new image drum. Replacing the ImageDrumAre any covers on themachine opened?Close all the covers. -Has any error occurred? Clear the error. Error Message SearchIs another job inprogress?Start copying after the other job is complete. -Is a print job from acomputer or otherdevice in progress?Wait until printing is complete. -Is a fax being sent inreal time?Wait until the transmission is complete. -Is Continuous Scanmode on?Select [Scan completed] on the display screen. Enabling ContinuousScan Mode (ContinuousScan)Is the machine offline? Press the (PRINT) button, and then select [SwitchOnline/Offline].Switching This MachineOnlineAre you authorized tomake copies?Enter the authorized PIN or user name and password. Limiting Users withUser Names andPasswordsUnable to Is [Mixed Size] set to Set [Mixed Size] to [ON]. Copying Different Size597
