Print ProblemsMemoIf you cannot solve a problem with the following solutions, contact your dealer.For problems caused by an application, contact the manufacturer of the application.General causesCommon to Windows and Mac OS XCause Solution ReferenceThe machine is in Sleep mode orDeep Sleep mode.Press the (POWER SAVE) button to enter standby status. Setting PowerSave ModeThe machine is turned off. Turn the machine on. Turning theMachine OnA LAN cable or USB cable isunplugged.Check that the cable is plugged into the machine and computer properly. Connecting with aLAN Cable(NetworkConnection)There may be a problem with acable.Replace the cable with a new cable. -The machine is offline. Press the (PRINT) button, and then select [Online/Offline]. Switching ThisMachine OnlineAn error message is displayed onthe display screen of theoperator panel.Check the error messages displayed on the screen display or press [?] onthe touch panel.Error MessageSearchThe interface setting is disabled. Whether there is a consistency with the machine's settings and thenetwork connection environment, check the settings of the interface thatyou are using on the operator panel.Connecting ThisMachine to aNetworkThere is a problem with the printfunction.Check if the menu map can be printed. Performing a TestPrintThe power switch LED lampquickly flashes at approximately0.3-second intervals.A malfunction may occur in the machine. Unplug the power cordimmediately, and then contact your dealer.-For WindowsCause Solution ReferenceThe machine is not set as the defaultprinter.Set the machine as the default printer.Right-click the OKI MB562 icon on the [Devices and Printers] folder, and thenselect [Set as Default Printer] (if multiple drivers are installed, select [OKIMB562(*)]).* Select the required driver type.-The output port of the printer driveris incorrect.Select the output port for connecting the LAN cable or USB cable. -The machine is processing data fromanother interface.Wait until printing is complete. -[Received invalid data] is displayed onthe display screen and the machinedoes not print.Press [Device Settings], select [Admin Setup] > [Print Setup] > [Print menu] >[Printer Adjust] > [Timeout Injob], and then select a longer time. The factorydefault setting is 40 seconds.-Network connection problemsCommon to Windows and Mac OS XCause Solution ReferenceUsing a cross cable. Use a straight cable. -601
