296 ICX (International), issued March/1999 ICX-35-700Chapter 7. SLT Features Section 700 - OperationTrunk QueuingCPC-96, CPC-288, and CPC-576 All VersionsDescriptionWhen you try to originate a call by MCO (enter 9 [UK/HK] or 0 [Taiwan, Malaysia, Indonesia]) andall outside lines in a trunk group are busy, the System can call you when a line becomes free. Simplypick up the handset and dial the telephone number when the Trunk Callback alert tone rings.OperationTo set Trunk Queuing:To respond to the Trunk Callback alert tone:Hardware Requirements• N/AConsiderations• Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be cancelled.• The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a callusing the MCO Trunk Access feature.Universal Night Answer to PageCPC-96, CPC-288, and CPC-576 Version 3.0DescriptionDuring night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to ringexternal paging speakers.UNA calls can be picked up from any extension, provided the extension’s Class of Service (COS)allows UNA answer.Action Result1. Lift the handset. Intercom dial tone2. Enter trunk access code. Busy tone3. Enter the Callback Request code (default = 3 [UK/HK] or3# [Taiwan, Malaysia, Indonesia]).4. Replace the handset.5. Wait for the Trunk Callback alert tone.Action Result1. Lift the handset. Outside dial tone
