Panasonic ICX Section 700 Technical Manual

Also see for Section 700: User guide Operation

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Panasonic ICX Section 700 Technical Manual Manual pdf 44 page image

44 ICX (International), issued March/1998 ICX-35-700Chapter 3. System Features Section 700 - Operationmember is available, the hunt continues with the first member and proceeds forward. After a completesearch and no available member is found (extension is busy or there is no answer for a specifiedamount of time), the call is queued for the first member to become available. You can also set theQueuing Timer and specify how the long the System will search the initial hunt group beforebeginning to search the next hunt group or extension.The main advantage of this type of hunting is that calls are evenly distributed throughout the group.Switch Back Hunt GroupSwitch Back Hunt Group initiates hunting in a specified group for calls made to a member extensionin the group. If the called member of the hunt group is busy, the System begins hunting forward to theend of the group. If no member is available, the system hunts backward from the called member. If nomember is available (extension is busy or there is no answer for a specified amount of time), the callis queued for the first member to become available. You can also set the Queuing Timer and specifyhow the long the System will search the initial hunt group before beginning to search the next huntgroup or extension.The main advantage of this type of hunting is that calls can be directed to start with a selected portionof the hunting group based on the directed number. However, all members are eventually searched.Circular Hunt GroupCircular Hunt Group initiates hunting in a specified group for calls made to a member extension in thegroup. If the called member of the hunt group is busy, the System begins hunting forward to the end ofthe group and then moves forward from the first member of the group. If no member is available(extension is busy or there is no answer for a specified amount of time), the call is queued for the firstmember to become available. You can also set the Queuing Timer and specify how the long theSystem will search the initial hunt group before beginning to search the next hunt group or extension.The main advantage of this type of hunting is that calls can be directed to start with a selected portionof the hunting group based on the directed number. However, all members are eventually searched.Next Extension/Hunt GroupNext Extension/Hunt Group lets you specify which extension or hunt group to search after theQueuing Timer expires. This hunt group can be set as any type of hunt group, an attendant group, oran extension (including virtual extensions).Hardware Requirements• N/AConsiderations• If a member of the hunt group has Do-Not-Disturb (DND) or Call Forwarding - All set, thatphone is temporarily removed from the hunt group.• If a member of the hunt group has Call Forwarding - Busy set and the extension is busy, the callgoes to the next phone in the hunt group.• If all members are busy for the duration of the busy queuing timer, the call can be forwarded toanother hunt group or another extension.• A hunt group can contain both real extensions and virtual extensions. If virtual, several phonescan be made to ring at the same time.• The pilot number for a hunt group is flexible (i.e., any extension number can be designated as thepilot [not a real extension]).• Hunt groups support the following call types: