5.6 TRAINING THE SUBSCRIBERCUSTOMISING THE SYSTEM 1095.6 TRAINING THE SUBSCRIBERThe System Administrator should explain the basic functions of the VPS to all the subscribers.He should explain which service (Voice Mail service, Automated Attendant service, InterviewService, or a Custom service) will play during the day, and what services will play during night/lunch/breaks. He should explain that outside callers are called "non-subscribers" because theydo not have a mailbox. VPS guidance prompts will assist non-subscribers in reaching theextension or mailbox they need. He should explain the responsibilities of the SystemAdministrator, the Message Manager, and the System Manager — and how each can becontacted (phone number, mailbox number, or email address, or all three).The System Administrator should also explain the special privileges of VPS subscribers.Subscribers can call from any touchtone telephone in the world and get their messages. Tocheck messages (or change mailbox parameters) from an outside phone, do the following:As soon as the VPS plays a guidance message, Press code [# 6 ] and then the mailboxnumber. For example, a subscriber who has extension 115 and mailbox 115 would presscode [# 6 115]. If the subscriber has a password enabled, the password must be entered.If the subscriber forgets his password, he should contact either the System Administrator or theSystem Manager. Either one can clear the password so that the subscriber can establish a newpassword.Explain the purpose of the General Delivery Mailbox. The Message Manager will periodicallycheck it, and forward the contents to the appropriate subscriber.Explain the purpose of the System Group Distribution Lists. They can be created by the SystemAdministrator to facilitate the distribution of messages to several subscribers. In particular,senior staff members ought to know how to take advantage of System Group Distribution Lists.Twenty lists can be created, with twenty mailboxes in each list.Finally, if Custom Service menus are used, subscribers should be encouraged to listen to thesemenus often and make suggestions for improvement. Custom service is a very powerful featureof the Panasonic VPS. Make the most of this feature.
