5.2 PORT SETTING OPTIONSCUSTOMISING THE SYSTEM 995.2.10 Automated AttendantAutomated Attendant service answers incoming calls and waits for the caller to input anextension number. The caller is then transferred to the appropriate extension.Callers can access Automated Attendant Service by:• Automated Attendant Port - This service can be programmed independently of any orall ports of the VPS. Callers reaching these ports access Automated Attendant service.• Service Access Command - A caller can switch to Automated Attendant service bydialling [#8] during a call.• Custom Service - The call transfer service can be assigned to a keypad digit within aCustom Service. After pressing this key, the caller enters Automated Attendant Service.5.2.11 Department Dialling ServiceCallers can access extensions by pressing a key 1 through 9 (one-touch dialling). As a guidefor the caller, the Message Manager should record the Department Dialling Menu — forexample, "Thank you for calling. For overseas travel, press 1. For domestic travel, press 2. Forgroup travel, press 3."5.2.12 Operator ServiceThis service (when enabled) can be accessed via:• Voice Mail - Rotary Telephone Service allows rotary callers to reach the GeneralDelivery Mailbox or Operator Service.• Automated Attendant - Dial 0 and your call will go to Operator Service.• Custom Service - The Operator Service can be assigned to a keypad digit within aCustom Service; after pressing this key, the caller enters Operator Service. OperatorService can also be the destination of "no-DTMF-input".Operator Service offers callers many chances to reach a human operator. Operator Service canbe structured as a cascade so that if Operator 1 cannot take the call, it goes to Operator 2. If thatfails, the call goes to Operator 3. If that fails, the caller can record a message. At each stage,there are other options for busy cases and no-answer cases. Operator Service can beprogrammed differently for Day/Night/Lunch/Break Mode. Each operator can be assigned amailbox for message-taking.
