5.2 PORT SETTING OPTIONSCUSTOMISING THE SYSTEM 91The top of the tree should include what callers will hear when they are first connected to theVPS. Then create a branch for each option. This should be done until each caller option hasbeen documented. Next, fill in each box with the action that it represents so you can easilyremember what action corresponds to each keystroke.Remember that it is possible and often necessary to have 1 custom service lead to anothercustom service. For example, if someone presses [1] for sales, you might want another menuto say "for new car sales, press [1]; for used car sales, press [2]." This way, callers are routeddirectly to the person best suited to handle them.Sample Custom Service for Foreign LanguagesIf you are an airline or travel agency, your callers might not be fluent in English. You can easilyaccommodate several languages with Custom Service. For example, each key on the keypad(there are 12 keys) could be assigned to a language. Record Custom Service Menu 100 so thatthe caller can select a language with one-touch dialling. For example, the top menu could be:"For English, press 1. For French, press 2. For Spanish, press 3. For German, press 4. ForJapanese, press 5. For Chinese, press 6... etc." (Of course, selections should be recorded intheir respective languages.)At the next level, create menus in each language for Day Mode. For example, Custom ServiceMenu 2 (the one for English callers) might be: "For departure information, press 1. For arrivalinformation, press 2. For reservations, press 3. To leave a message, press 4. To send a fax, press5." Thus at this level (or at an even lower level) a caller can be guided in his native tongue tothe right person (extension), the right message-taker (mailbox), or the right device (faxmachine).In parallel, create menus in each language for Night/Lunch/Break Mode. For example, CustomService Menu 16 for Night Mode might be: "Sorry, we are closed for the day. Our regularbusiness hours are from 9 am to 5 pm, Monday through Friday. If you would like to leave amessage, press 1 now. If you would like to send a fax, press 2 now." Record a similar messagefor the other languages in each mode.5.2.2 Custom Service FeaturesTime Service (1 - 5 - 2)Set each day for the correct Day/Night/Lunch/Break Mode.Intercom Paging (1 - 5 - 7 - 7)This feature is only available with APT/DPT Integration.When needed, change the paging code for each of the paging groups.Example for KX-TA series: All sales telephones have been placed in extension group 3 insystem program [600]. Station Hunting feature is disabled in [100]. Assign each
