93TroubleshootingBefore requesting service, check the following items. Contact your dealer if the problem does not appear here, if the problem is not resolved bythese remedies, or if you have any questions about settings and installation.ProblemsProblem Check item/remedy PageCannot access from browserCheck if the 10BASE-T, 100BASE-TX, or 1000BASE-TX cable is connectedto the network port. −If the network port connection indicator does not light, the LAN is notconnected or the network is not operating correctly.Make sure that the connection indicator lights. Contact the systemadministrator if the indicator does not light.−Refer to the system administrator to make sure the IP address is valid. page 11Use the following procedure to check if you are accessing a valid IPaddress.>ping "recorder IP address"When reply is returned from the recorder, the connection is normal.When reply is not returned, check the IP address and the subnet masksettings.−Refer to the system administrator to make sure the IP address is differentfrom another device. page 11Check if the IP address of the recorder matches the submit of the network.page 11When the recorder and the client (PC) are on the same subnet, set thesame subnet for the IP address.To access the recorder on the same subnet, it is recommended to set therecorder's address to "Don't Use Proxy For These Addresses".Buttons on browser window are notdisplayed correctlyThe browser's display may have troubles if you change the font settingsfrom the initial settings. Use the initial font settings. −Some information does not appear onbrowser windowPress [F5] on the keyboard to refresh the window. −Image is not being refreshedThe image display may be stopped because of congestion on the network.Press [F5] on the keyboard to acquire the image again. −Image data may not be refreshed if recording at low recording rate (lessthan 1 ips). −Live and recorded images in MPEG-4format are not displayed in a normalmannerDisplay and recording may be unavailable for up to one minute directly afterthe recorder is turned on while cameras are active or a LAN cable isconnected to the camera port.−SD memory data is not displayed onrec event listData on SD memory cannot be played from a normal rec event list or fromdate search. Filter the rec event list by using [SD memory] of the rec eventsearch and then select rec event list to play images.−The recorded time on the SD memory data is the time set for the camerawhen the image is recorded on the SD memory card. Check the time set forthe camera.−Cannot play SD memory dataIf the recording consists of only a few frames, they may not be played backnormally. When this happens, click "NEXT IMAGE" / "PREV IMAGE" todisplay the images.−
