HOTELUser Guide

Samsung HOTEL DCS User Manual

Introduction to Programming

Programming Overview

System Level

Soft Keys

Programming Procedures

Opening System or Customer Level Programming

Program (MMC) List and Default Data

Default Data (UK)

System Configuration: Quick Reference

group type

ring modes

toll restriction

default data

iDCS500

general description

intended use

about this manual

Chapter 1 Introduction to OfficeServ500

Sizes and Configurations

Differences Between OfficeServ500 Systems

Technology

Chapter 2 Hardware Descriptions

Common Control Cards

Processor Card Daughterboards

SmartMedia Cards

Station Cards

Other Cards

Station Equipment

OfficeServ 5000 Series Add-On Module (DS-5064B)

OfficeServ 5000 Series Keyset Daughterboards

DCS Series Add-On Module (48B)

iDCS Series Keysets

iDCS Series Add-On Modules

iDCS Series Keyset Daughterboards

Chapter 3 Specifications

Cable Requirements

System Tones

Keyset LED Indications

Chapter 4 Business Features Package

System Feature Descriptions

chain dialling

data security

distinctive ringing

Station Features

Station Feature Descriptions

volume settings

Display Features

soft keys

Sample Keyset Displays

Caller ID Displays

UCD Displays

Sample SMDR Printout

Sample UCD Report

UCD Call Statistics

UCD Agent Statistics

Sample Traffic Report

Traffic Report Overview

Sample Alarm Report

Chapter 5 Hotel Features

printer control

user guide

THINGS YOU SHOULD KNOW

CALL INDICATIONS

SPEAKERPHONE

SYSTEM TONES (UK)

SYSTEM ACCESS CODES

iDCS 28D KEYSET LAYOUT

iDCS 18D KEYSET LAYOUT

iDCS 8D KEYSET LAYOUT

iDCS 8S KEYSET LAYOUT

OUTSIDE CALLS

ANSWERING AN OUTSIDE CALL

BUSY LINE QUEUING WITH CALLBACK

INTERNAL CALLS

BUSY EXTENSION CALLBACK

BUSY EXTENSION CAMP-ON

CALLING YOUR SYSTEM OPERATOR

CALL PROCESSING

HOLD RECALL

TRANSFERRING CALLS

TRANSFER WITH CAMP-ON

conference calls

FORWARDING CALLS

forward busy

forward dnd

NETWORK CALL FORWARDING

CALL FORWARD OPTIONS

EXTENSION CALL PICKUP

ESTABLISHED CALL PICKUP ('L' Version Systems Only)

DIALLING FEATURES

ONE-TOUCH SPEED DIALLING

MANUAL RETRY WITH REDIAL ( 'L' Version Systems Only)

PULSE TO TONE CHANGEOVER

PAGING AND MESSAGING

MEET ME PAGE / MEET ME ANSWER

MESSAGE WAITING INDICATIONS

PROGRAMMED MESSAGES

ADVANCED PROGRAMMED MESSAGES

CONVENIENCE FEATURES

BACKGROUND MUSIC

ANSWERING THE DOORPHONE

GROUP LISTENING

LOCKING YOUR KEYSET

manual signalling

ohva block

IN GROUP / OUT OF GROUP

CUSTOMISING YOUR KEYSET

CHANGE YOUR PASSCODE

HEADSET OPERATION

REJOINING A

CALLER ID REVIEW ALL ('L' Version Systems Only)

DISPLAY FEATURES

SETTING EXTENSION NAMES

CALL LOG

PERSONAL SPEED DIAL NAMES

CALL DURATION TIMER

ALARM REMINDER MESSAGES

text messaging

LCR WITH CLEAR

VIEWING THE NEXT CLIP CALL

REVIEWING PAST CLIP CALLS

ADD-ON MODULE

personal speed dial numbers

ABOUT THIS GUIDE

SYSTEM TONES

EXTERNAL CALLS

TRANSFER RECALL

STATION CALL PICKUP

LAST NUMBER REDIAL

CALL PARK AND PAGE

cancelling a message

ACCOUNT CODES

APPOINTMENT REMINDER/ALARM

LOCKING YOUR PHONE

system access codes

transferring calls

call waiting

group call pickup

MUTE

EXECUTIVE/SECRETARY HOTLINE

call log

important safeguards

GENERAL DESCRIPTION

SIZE AND CONFIGURATION

Figure

iDCS Three Cabinet System

TECHNOLOGY

PROGRAMMING

SYSTEM CABINETS

COMMON CONTROL CARDS

PROCESSOR CARD DAUGHTER BOARDS

SMARTMEDIA CARDS

INTERFACE CARDS

STATION CARDS

OTHER CARDS

STATION EQUIPMENT

DCS SERIES EQUIPMENT

ELECTRICAL SPECIF ICATIONS (PSU-B)

DIMENSIONS AND WEIGHTS

KEYSET LED INDICATIONS

SYSTEM FEATURES

SYSTEM FEATURE DESCRIPTIONS

auto attendant

flexible numbering

call statistics

STATION FEATURES

call screen

SAMPLE DISPLAYS

SAMPLE CALLER ID DISPLAYS

SAMPLE UCD DISPLAYS

SAMPLE SMDR PRINTOUT (WITHOUT CALLER ID)

SAMPLE SMDR PRINTOUT(WITH CALLER ID NUMBER)

SAMPLE UCD REPORT

UCD CALL STATISTICS

UCD AGENT STATISTICS

SAMPLE TRAFFIC REPORT

TRAFFIC REPORT OVERVIEW

SAMPLE ALARM REPORT

DECT SERVICE

HOTEL DCS

HOTEL DCS Compact II