Samsung OfficeServ 100 General Description Manual

Also see for OFFICESERV 100 Series: System administration guide System administration & special features guide User guide User guide User instruction

Contents

4-1Chapter 4 Business Features PackageThis chapter describes the features available on the OfficeServ 100 keyphone system to en-hance your business procedures. It is subdivided into the following sections.y System Featuresy Station Featuresy Display Featuresy Sample Keyset Displaysy Sample Caller ID Displaysy Sample UCD Displaysy Sample SMDR Printouty Sample UCD Reporty UCD Call Statisticsy UCD Agent Statisticsy Sample Traffic Reporty Traffic Report Overviewy Sample Alarm ReportSystem FeaturesAC15 Tie LinesAccount Code EntryForced - VerifiedForced - Not VerifiedVoluntaryAccount Code KeyAccount Code Key (One Touch)All Call Voice PageAttention ToneAuthorization CodesForcedVoluntaryAuto Attendant*Automatic HoldBackground MusicBoss/Secretary ServiceCall Activity DisplayCall CostingCaller Identification (Caller ID)*1. Calling Line Identification (CLI) for IncomingCallsCaller ID (CID) FeaturesName/Number DisplayNext CallSave CID NumberStore CID NumberInquire Park/HoldCID Review ListInvestigateAbandon Call ListCID on SMDRNumber to Name Translation2. Calling Line Identification (CLI) for OutgoingCallsOutgoing CIDRestricting Outgoing CIDCall ForwardingAll CallsBusyNo AnswerBusy/No AnswerForward DNDFollow MeTo Voice MailPreset DestinationCall Hold (Exclusive)Call Hold (System)Call Hold (Remote)Call Park and PageCall PickupDirectedGroupsEstablishedCall Priority by CLI or DDICall Routing by CLICall Waiting/Camp-OnCentrex/PBX UseChain DiallingClass of ServiceCommon Bell ControlComputer Telephony Integration (CTI)*TAPI 2.1ConferenceAdd On (5 Party)UnsupervisedSplitData SecurityDatabase PrintoutDECT ServiceDirect In LinesDirect Dialling In (DDI)Direct Inward System Access (DISA)Direct Trunk SelectionDirectory NamesDISA SecurityDistinctive RingingDoor Lock ReleaseDoor PhonesExecutive Barge-In (Override)With Warning ToneWithout Warning ToneTrunk Monitor or Service ObservingExecutive/Secretary PoolingExternal Music InterfacesExternal Page InterfacesFlash Key OperationFlexible NumberingGroup ConferenceHot DeskingHot Line