Samsung OfficeServ 100 General Description Manual

Also see for OFFICESERV 100 Series: System administration guide System administration & special features guide User guide User guide User instruction

Contents

4-24 Chapter 4Business Features PackageAny outside line may be programmed to follow station toll restriction or follow the toll restric-tion class assigned to it. Each station and trunk can have a dialling class specified by thetime plan.Special Code TableA Special Code Table of 10 entries (four digits each) allows use of telephone company features suchas CID Blocking or Call Waiting Disable without interference to toll restriction or LCR. The SpecialCode table allows use of these custom calling features on a per-call basis.Toll Restriction OverrideProgram options allow system speed dial numbers to follow or bypass a station’s toll restric-tion class. In addition, users may make calls from a toll-restricted station by using the Walk-ing Class of Service or Authorisation Code feature.Tone or Pulse DiallingOutside lines can be programmed for either tone or pulse dialling to meet local telephonecompany requirements.Traffic ReportingThe system can store peg counts for various types of calls. These peg counts can be printedon-demand, daily, hourly, or for up to three separate programmable shifts. The report in-cludes statistics for each trunk, trunk group, station, station groups and page announce-ments. (See the Sample Traffic Report at the end of this chapter.)TransferSystem operation permits station users to transfer calls to other stations in the system.Transfers can be screened, unscreened or camped-on to a busy station.Trunk GroupsOutside lines can be grouped for easy access by dialling a code or pressing a key. There are11 trunk groups available.Uniform Call Distribution (UCD)UCD* is used whenever an organisation expects to have more ringing calls than people(“agents”) to answer them. It prevents callers from receiving busy signals or lengthy delaysbefore being answered. Callers reaching a busy station group are held in queue for an avail-able agent. First and second announcements reassure the caller until an agent becomesfree. Programmable automatic logout removes a station from the group if a call is placed toan unattended station, thus preventing unanswered calls. A wrap-up timer prevents calls to astation for a programmable period to allow the agent to finish up work associated with a pre-vious call.*NOTE: Requires Auto Attendant (AA) card. Ask your dealer for details.