Samsung OfficeServ 100 General Description Manual

Also see for OFFICESERV 100 Series: System administration guide System administration & special features guide User guide User guide User instruction

Contents

4-6 Chapter 4Business Features PackageCaller Identification (CID) FeaturesThe following features apply to all forms of caller identification. However, for simplicity, caller identifica-tion is referred to as CID.Name/Number DisplayEach display keyset user can decide to see either the name or number in the display first. Regardlessof which is selected to be seen first, the NND key can be used to view the other.Next CallIn the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXTkey to display the CID information associated with this next call in queue at your station. Either the CIDname or number will show in the display depending on your selection.Save CID NumberAt any time during an incoming call that provides CID information, you may press the SAVE key. Thissaves the CID number in the Save Number feature. Pressing the Saved Number Redial (SNR) key willdial the CID number.Store CID NumberAt any time during an incoming call that provides CID information, you may press the STORE key.This saves the CID number as a speed dial number in your personal speed dial list.Inquire Park/HoldHaving been informed that an incoming call is on hold or has been parked, you may view the CID in-formation before you retrieve the call. This will influence how you choose to handle the call.CID Review ListThis feature allows display keyset users to review CID information for calls sent to their stations. Thereview list is 10 to 50 calls on a first in, first out basis. The list includes calls that you answered andcalls that rang your station but that you did not answer. When reviewing this list, you can press a keyto dial the person back.An added option in MMC 110 (Station On/Off) called CID REVW ALL can be used to define the reviewlist. If this option is set to ON, both answered and unanswered calls are recorded in the review list. Ifset to OFF, only calls that are not answered at the station are recorded.Investigate (ISPY)This feature allows selected stations with a special class of service to investigate any call in progress.If CID information is available for an incoming call, you can see to whom this station user is speaking.On outgoing calls, you can see who was called. After investigating, you may barge-in on the conversa-tion, disconnect the call or hang up.Abandoned Call ListThere is a system-wide abandoned call list that stores CID information for calls that rang but were notanswered. The list is accessed using the administrator’s passcode. When reviewing this list, you areprovided options to CLEAR the entry or DIAL the number. You can use the NND key to toggle be-tween the CID name, number and the date and time the call came in. The abandoned call list will storeup to 50 unanswered calls.