Samsung OfficeServ 100 General Description Manual

Also see for OFFICESERV 100 Series: System administration guide System administration & special features guide User guide User guide User instruction

Contents

4-5Executive Answer ModeYou can set the response mode for each executive (boss) keyset to Ring, Automatic Answer or VoiceAnnounce. (See Ring Modes in Station Features.)Executive StatusThe status of an executive can be set by the executive or the secretary. Others can verify the setstatus through the Easyset application.Divert‘Divert’ allows an executive to automatically transfer all incoming calls to the secretary. Divert can onlybe set from the keyset designated as a BOSS keyset using a programmed DIVERT key. Pressing thekey while the keyset is idle, or when a call is ringing, will transfer calls to the secretary. Pressing thekey again turns off the Divert feature.Call Activity DisplayThe OfficeServ 100 will record and buffer all calling activity within the system. With a CallActivity Display (CAD) key, the system will display a “snapshot” of the following information:• maximum number of ports that have been used• maximum number of trunks that have been used• maximum number of stations that have been used• current number of ports in use• current number of trunks in use• current number of stations in useCall CostingThe OfficeServ 100 provides programmable call costing tables to calculate the cost of incom-ing and outgoing calls. Rates are calculated by the number dialled, and may include sur-charges. Display keysets can be set to show the call duration timer or the call cost. TheSMDR report will show either the call duration or the call cost depending on the station selec-tion. The relevant portion of the cost for a call handled by multiple stations will be allocated toeach station.Caller Identification (Caller ID or CID)The OfficeServ 100 supports caller identification on ISDN circuits as a means of identifyingan incoming caller. It is also possible for station users to identify themselves to external par-ties by sending CID information when making calls.NOTE: CID is sometimes referred to as Calling Line Identification Presentation (CLIP).1. Calling Line Identification (CLI) for Incoming CallsWith ISDN, calling party information is referred to as Calling Line Identification (CLI) and is supportedon both BRI and PRI type circuits.The OfficeServ 100 supports ‘Number only’ delivery format provided by the telephone company.Names can be attached to telephone numbers of frequent callers via the CID translation table.