Samsung SCX-6555N User Manual

Also see for SCX 6555N - MultiXpress Mono Multifunction: User guide Driver manual Driver guide Brochure & specs Admin guide

Contents

Troubleshooting_ 113Scanning problems Network Scan problemsCopy image isskewed.• Ensure that the original is face down on thescanner glass or face up in the DADF.• Check that the copy paper is loadedcorrectly.Blank copies printout.Ensure that the original is face down on thescanner glass or face up in the DADF.Image rubs off thecopy easily.• Replace the paper in the tray with paperfrom a new package.• In high humidity areas, do not leave paperin the machine for extended periods oftime.Frequent copy paperjams occur.• Fan the stack of paper, then turn it over inthe tray. Replace the paper in the tray witha fresh supply. Check/adjust the paperguides, if necessary.• Ensure that the paper is the proper paperweight. 75 g/m2 bond paper isrecommended.• Check for copy paper or pieces of copypaper remaining in the machine after apaper jam has been cleared.Toner cartridgeproduces fewercopies than expectedbefore running out oftoner.• Your originals may contain pictures, solids,or heavy lines. For example, your originalsmay be forms, newsletters, books, or otherdocuments that use more toner.• The machine may be turned on and offfrequently.• The scanner lid may be left open whilecopies are being made.CONDITION SUGGESTED SOLUTIONSThe scanner doesnot work.• Make sure that you place the original to bescanned face down on the scanner glass, orface up in the DADF.• There may not be enough available memoryto hold the document you want to scan. Trythe Prescan function to see if that works. Trylowering the scan resolution rate.• Check that the printer cable is connectedproperly.• Make sure that the printer cable is notdefective. Switch the cable with a knowngood cable. If necessary, replace the cable.• In case of use of account feature, make surethat you have extra scan count remaining.For example, if you try to scan 10-pagedocument while you have 5 scan count left,the scan job would be canceled.CONDITION SUGGESTED SOLUTIONSThe unit scans veryslowly.• Check if the machine is printing receiveddata. If so, scan the document after thereceived data has been printed.• Graphics are scanned more slowly than text.• Communication speed slows in scan modebecause of the large amount of memoryrequired to analyze and reproduce thescanned image. Set your computer to theECP printer mode through BIOS setting. Itwill help to increase the speed. For detailsabout how to set BIOS, refer to yourcomputer user’s guide.Message appears onyour computerscreen:• “Device can't beset to the H/Wmode you want.”• “Port is being usedby anotherprogram.”• “Port is Disabled.”• “Scanner is busyreceiving orprinting data.When the currentjob is completed,try again.”• “Invalid handle.”• “Scanning hasfailed.”• There may be a copying or printing job inprogress. Try your job again when that job isfinished, try your job again.• The selected port is currently being used.Restart your computer and try again.• The printer cable may be improperlyconnected or the power may be off.• The scanner driver is not installed or theoperating environment is not set up properly.• Ensure that the machine is properlyconnected and the power is on, then restartyour computer.• The USB cable may be improperlyconnected or the power may be off.CONDITION SUGGESTED SOLUTIONSI cannot find ascanned image file.You can check the destination for the scannedfile on the Advanced page in the NetworkScan program’s Properties screen.I cannot find thescanned image fileafter scanning.• Check if the scanned file is on yourcomputer.• Check Send image immediately to thespecified folder using an associateddefault application on the Advanced pagein the Properties screen of the NetworkScan program to open the scanned imageimmediately after scanning.I forgot my ID andPIN.Check your ID and PIN in the Server page inthe Properties screen of the Network Scanprogram.I cannot view theHelp file.To view the Help file, you need to have InternetExplorer 4 service pack 2 or above.CONDITION SUGGESTED SOLUTIONS