Samsung iDCS 100 User Instructions

Also see for IDCS 14B STRIP: User guide User guide User guide User guide

Contents

98Press the UP key. You will be presented with the following display. It showsyou the first station in the UCD group, its associated directory name and thestatus of that station (in group, out of group or in DND).212: FRED SMITHstatus: INNOTE: Press the key directly below the word IN or OUT to change the sta-tus of the station to the opposite condition. DND cannot be changed here.Press SCROLL. You will be presented with the following display. It showsyou haw many calls station 212 answered. It is possible for this total to rep-resent more than one day’s calls if the AUTO CLEAR option is not turned on.212: answered000 calls todayPress SCROLL. You will be presented with the following display. It showsyou the average call duration for this agent.212: averagecall time 00:00Press SCROLL. You will be presented with the following display. It showsyou the average amount of time it take for this agent to answer a call.212: averagering time 00:00AdminWhen you press ADMIN, you will be presented with the following display.The CLEAR option is used to clear (set to 0) the CALL and AGENT data forthe current group (in this case 505, the sales group). The PRINT option isused to print the CALL and AGENT data for the current group (in this case,505, the sales group). It requires a customer-provided printer.529: Sales groupPRINT CLEARClearing Stored DataSelect the CLEAR option. You will be presented with two options—MANU-AL and AUTO.CLEAR GROUP DATAMANUAL AUTO! If you select MANUAL, choose YES or NO to immediately clear the data.! If you select AUTO, you can turn the automatic clear function ON or OFFto clear the data automatically at a programmed time. If you select ON,you will be prompted to enter a new time to automatically clear the data.The time is entered in 24 hour format, for example, 11:30 p.m. is entered2330. Select VIEW to see or change the currently selected AUTO option.Press the right soft key to turn automatic clearing ON and OFF.Printing Data/Running ReportsSelect the PRINT option. You will be presented with two options—MANUALand AUTO.PRINT GROUP DATAMANUAL AUTO! If you select MANUAL, choose YES or NO to immediately print the datato your customer-provided printer.! If you select AUTO, you can turn the automatic print function ON or OFFto print the data automatically at a programmed time. If you select ON,you will be prompted to enter a new time to automatically print the data.The time is entered in 24 hour format, for example, 11:30 p.m. is entered2330. Select VIEW to see or change the currently selected AUTO option.Press the right soft key to turn automatic printing ON and OFF.

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