Troubleshooting User guide66General print problemsProblem Corrective actionThe display remains darkThe printer is switched on, but noth-ing happens (nothing is displayed,no noise).Switch off the printer and proceed as follows:1. Check that the power plug is correctly connected to the socketon the printer.2. Check that the power plug is seated properly in the wall socket.3. Switch on the printer again. If the printer is now connected cor-rectly, the printer initializes and text is shown on the display.If these steps do not eliminate the fault:` Replace the power cord and repeat step 3.` Check that power flows at the socket e.g. using a desk lamp, ifnecessary use a different socket and repeat step 3.` Contact your dealer if the printer cannot be powered up.Do not attempt to dismantle the printer. You might suf-fer an electric shock.The display is lit, but the printerdoes not print1. Check that the printer is Online. If the displays shows Stop,then press the STOP/EJECT key. Try to print again.2. Check the connection from the printer to the computer (inter-face cable):` Check that the interface cable is properly connected to the com-puter and to the printer.` Check that it is the correct interface cable for your printer. Infor-mation on the interface is located in the section Connecting theprinter, page 8, and in chapter Interfaces, page 127.` Check that the printer is properly adapted to the computer (con-figured). Refer to section Control panel, page 17. Check the pa-rameter set in the menu under INTERFACES, page 60, and ifnecessary correct it.3. Check whether the printer is working properly. To do this, printout a copy of the menu; see Printing out the status page,page 53.4. Check that the top cover is closed.5. Check that paper is inserted and loaded. Refer to the chapterPrint media, page 29.STOP
