148Chapter 3 Firmware Diagnostic PortCapturing InformationThe diagnostic port is located on the rear panel of the printer at J7 on theHurricane controller board.1. Connect the cable from the printer's debug port to the serial port on thePC.2. Start a terminal emulator program on the PC, such as HyperTerminal,which is standard with pre-Vista Windows. For Vista and later, Microsoftrecommends downloading a free terminal emulator from the web.If the printer's debug port settings have not been changed then set theterminal emulator to run at the printer's default 9600 baud, 8 data bits,1 stop bit, no parity, and no flow control.Also set the COM port in the terminal emulator to the PC serial port thatthe cable is connected to (usually COM1 or COM2).3. Turn on the file capture in the terminal emulator to log the informationcoming from the printer (Transfer->Capture File).4. Press the Return key on the PC. If the connection is correct, the followingshall display on the terminal emulator:> RunningThe diagnosing engineer will tell you which command to type. When avalid command is typed, the printer will respond by printing the requestedinformation. When an invalid command is typed, the terminal emulator willdisplay:** unknown commandNOTE: The terminal emulator and cable can also be connected after the fatalfault has occurred to get information about the fault. Do not turn offthe printer.5. Connect the cable and set the terminal emulator to log the information.6. Type the command dump and capture the output to a file.The dump command will take a couple of minutes to complete.7. Send the file to the TallyGenicom Customer Support Center along withother diagnostic information (see page 32).
