3/99Options 8-254 DocuPrint N24, N32 and N40 Service ManualRAP 8.4.7.6 Error Code “Paper Jam/Clear Areas B,C”1 Inspect the paper that is loaded in the paper cassette. The paper loaded in the cassette issmooth (not wrinkled) and not damaged.Y N| Replace the paper with new paper.2 Inspect the paper path for paper scraps or foreign objects that could cause a paper jam. Thepaper path is clear.Y N| Clear the paper path.3 Enter Diagnostic Mode - Input H/L, T/A Roll Sensor Detect (Select Roll 2). Insert a sheet of paperinto the Tray 2 Take Away Sensor and press [4], then remove the sheet of paper and press [4].The Control Panel LCD displays “IS WITH PAPER” when paper is inserted into the Tray 2 TakeAway Sensor and “IS WITHOUT PAPER” when the paper is removed.Y N| Check the wiring between P/J 408 and P/J 143 (6.3.12). If OK, replace the Tray 2 TakeAway Sensor (PL 5.2).4 Enter Diagnostic Mode - Input H/L, T/A Roll Sensor Detect (Select Roll 3). Insert a sheet of paperinto the Tray 3 Take Away Sensor and press [4], then remove the sheet of paper and press [4].The Control Panel LCD displays “IS WITH PAPER” when paper is inserted into the Tray 3 TakeAway Sensor and “IS WITHOUT PAPER” when the paper is removed.Y N| Check the wiring between P/J 121 and P/J 406 (WIR 8.4.5.1). If OK, Replace the Tray 3Take Away Sensor (PL 8.4.2.11).5 Enter Diagnostic Mode - Input H/L, T/A Roll Sensor Detect (Select Roll 4). Insert a sheet of paperinto the Tray 4 Take Away Sensor and press [4], then remove the sheet of paper and press [4].The Control Panel LCD displays “IS WITH PAPER” when paper is inserted into the Tray 4 TakeAway Sensor and “IS WITHOUT PAPER” when the paper is removed.Y N| Check the wiring between P/J 126 and P/J 406 (WIR 8.4.5.1). If OK, Replace the Tray 5Take Away Sensor (PL 8.4.2.4).6 Enter Diagnostic Mode - Output Test, TTM Feed Motor Operations to start the HCF Motor. Openthe HCF Left Cover. The Take Away Rolls rotate when the HCF Motor runs.Y N| Troubleshoot the drive transmission from the HCF Motor to Tray 3, Tray 4, Tray 5, TakeAway Gears. Replace if necessary (PL 8.4.2.2).7 Replace the HCF PWB (REP 8.4.3.5). The error message reappears.Y N| Problem solved.8 Replace the Printer Engine Controller PWB (REP 4.10.6).
