Error Messages and Codes 3-17Unless otherwise specified, the following voltage tolerances are used:Jam Error ProceduresFor jam errors, perform these basic steps before you begin the troubleshootingprocedure to rule out factors not related to mechanical function.1. Ask the customer about the paper types being used. If not on the recommendedlist, determine if this is contributing to the problem. Recycled, multi-purpose orcopier paper tends to contaminate the paper path. Constant use of special paperssuch as labels or business cards can also contribute to jamming.2. Ensure the correct tray loading and setup procedures are followed (securing theguides, selecting the correct paper type, fanning the paper, etc.).3. Make every attempt to establish a jam rate prior to starting any work. If possibleprint a Status page or Usage Profile report and note the page count between jams.4. Determine if jamming is occurring in one tray but not another. This helps toidentify any dirty or defective parts.5. Clear the paper path of any jams or paper debris.6. Clean the Feed and Pick Rollers using a slightly damp (water only) lint free cloth.7. Cycle printer power and retest.If after following these steps, the printer continues to jam, go to the troubleshootingprocedure indicated by the error.Jam at Door A Open Door A to ClearMedia reached Feed-Out Sensor #1, but did not arrive at the Registration Sensor #1 orTransfer Unit Entrance Sensor on time. This error represents a misfeed jam for mediafed from Tray 1 (MPT).Stated Measured+3.3 VDC +3.135 to +3.465 VDC+5.0 VDC +4.75 to +5.25 VDC+24.0 VDC +21.6 to +26.4 VDC0.0 VDC Less than +0.5 VDC
