Error Messages and Codes 3-71Tray and Media ErrorsWhen a tray is pulled out that prevents printing during a print job, an error conditionexists.When a tray is pulled out while no job is printing or that does not preventprinting during a print job, a warning condition exists.Clear Tray 1 (MPT) Riser PlateThe Tray 1 (MPT) Level Sensor indicates that the Registration Motor failed to raisethe media to the pre-feed position. For a Remove Paper error, the Level Sensorindicates Pre-Feed position or higher before a lift is executed.Initial Actions:■ Inspect the tray to ensure that it is free of obstructions or debris.■ Check that the Lift Levers are above the Lift Plate.■ Cycle printer power.■ If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack References■ Tray 1 (MPT) Level Sensor, PL10.1.36■ Tray 1 (MPT) Assembly■ Registration Motor, PL4.2.36■ Registration Clutch #1, PL8.1.85■ Print Engine Map 5 (page 10-8)■ Print Engine Map 9 (page 10-12)■ Print Engine Motor Driver Board (1/6) (page 10-31)■ Print Engine Motor Driver Board (4/6) (page 10-34)Troubleshooting Procedure TableStep Actions and Questions Yes No1 Check the following for evidence of fault ordamage:■ Tray 1 (MPT) Assembly■ Tray 1 (MPT) Level SensorActuator■ Lift Plate, Springs and Levers■ Registration Motor■ Registration Clutch #1Is there any damage?Replace anydamaged parts.Go to Step 2.2 Test the Level Sensor.Run the Service Diagnostics Tray 1Switches Level Sensor test.Does the sensor function correctly?Go to Step 3. Replace theSensor. If the errorpersists, go toStep 9.
