Error Messages and Codes 3-73Clear Tray [2][3][4][5][6] Riser PlateThe Lift Motor failed to raise the media to the pre-feed position. For a Remove Papererror, the Level Sensor indicates Pre-Feed position or higher before a lift is executedInitial Actions:■ Remove the tray and inspect the tray cavity to ensure that it is free ofobstructions or debris.■ Reinstall the tray and cycle printer power.■ If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack References■ Level Sensor■ Lift Motor■ Universal Tray, PL1.1.41■ Option Control Board■ Option Feeder Board■ Print Engine Map 5 (page 10-8)■ Print Engine Map 12 (page 10-15)■ Print Engine Feeder Board (page 10-28)■ Options Map 5 Paper Tray Controller Board■ Options Map 6 Paper Tray Feeder Board■ Options Paper Tray Motors and ClutchesTroubleshooting Procedure TableStep Actions and Questions Yes No1 Check the following for evidence of fault ordamage:■ Level Sensor Actuator■ Lift Plate and gearing■ Lift MotorIs there any damage?Replace anydamaged parts.Go to Step 2.2 Test the Level Sensor.Run the Service Diagnostics Level Sensortest for the appropriate tray.Does the sensor function correctly?Go to Step 3. Replace theSensor. If the errorpersists, go toStep 4.3 Test the Lift Motor.Run the Service Diagnostics Lift Motor testfor the appropriate tray.Does the motor function correctly?Go to Step 4. Replace the LiftMotor. If the errorpersists, go toStep 4.4 Check for +24 V to the Lift Motor.Is there +24 V across GDDC-1 <=>ground?Go to Step 5. Replace the OptionControl Board.5 Test the OPTIF Harness continuity.Is the OPTIF Harness conductive?Replace the EngineControl Board(page 8-112).Replace theharness.
