Error Messages and Codes 3-31Jam in FuserMedia reached the Media Slack Sensor, but did not clear the Fuser Exit Sensor ontime. This error represents a jam inside the Fuser.Applicable Status Code:Code TC2: Jam in FuserInitial Actions:■ Remove the Fuser and check for any obstructions, media, damage, or debris.■ Cycle printer power.■ If the problem persists, follow the procedure below.WarningTo avoid the potential of electric shock, ensure the power to the printer is offand the power cord is disconnected from the wall outlet prior to performingStep 2 of the following troubleshooting procedure.CautionAllow adequate time for the Fuser to cool before servicing the printer.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack References■ Fuser, PL1.1.21■ Fuser Exit Sensor, PL11.1.13■ Rear Sensor Board, PL11.1.33■ Fuser Motor, PL2.1.9■ Motor Driver Board, PL2.1.10■ Print Engine Map 2 (page 10-5)■ Print Engine Map 5 (page 10-8)■ Print Engine Map 11 (page 10-14)■ Print Engine Rear Sensor Board (page 10-29)■ Print Engine Motor Driver Board (2/6) (page 10-32)Troubleshooting Procedure TableStep Actions and Questions Yes No1 Check the following for evidence of fault ordamage:■ Fuser■ Fuser Exit Actuator and Sensor■ Fuser MotorIs there any damage?Replace anydamaged parts.Go to Step 2.2 Remove the Fuser and check for broken orbent connector pins or damaged gears.Repair or replacedamaged parts.Go to Step 3.3 Reinstall the Fuser.Does the error persist?Go to Step 4. Complete
