General Troubleshooting 4-7Service DiagnosticsService Diagnostics provides tests for most electro-mechanical components in theprinter. Service Diagnostics also contains test prints, printer status and some NVRAMaccess. If confronted with an error that requires more than a cursory investigation toclear or when directed by a troubleshooting procedure, use Service Diagnostics toexercise selected sub-assemblies of parts in the vicinity of the reported error. Tests arecontrolled from the Control Panel and are described in detail in the Appendix.The Service Diagnostics Main menu offers the options listed in the following table.Using Service DiagnosticsSensors located throughout the printer and attached options monitor paper handlingand mechanical activity along the entire paper path. As a sheet travels along the paperpath, sensors change state temporarily to indicate the sheet’s presence. If the patternof sensor state changes differs from the expected timing for a particular paper size andpath, the sensor where the timing difference occurs identifies the error to report.However, having the error message information doesn’t necessarily pinpoint theproblem. Sensor signals locate where, but often cannot identify why. Motors, belts,gears, solenoids, and numerous other parts are involved in paper transport. TheService Diagnostics’ suite of tests and utilities are the best tools available to pinpointthe root cause behind the reported error.Service Diagnostics Main MenuMenu Item Test TargetPrint Service Menu Map Prints the Service Diagnostics menu map.General Status Query information about the status, versions, and counts.Test Prints Isolate problems with Xerographics and paper handling.Motors/Fan Tests These tests exercise each motor or fan.Sensor/Switch Test Tests sensor status and operation.Clutch Tests Tests clutch function.Solenoid Tests Tests solenoid function.Finisher Tests Tests Finisher components.Adjustments/Calibrations Utilities for calibrating ADC and ATS functions.NVRAM Access Reset PostScript or all NVRAM.IP Controller Diagnostics Tests the Image Processor Board.Exit Exits Service Diagnostics and reboots the printer.
