Error Messages and Codes 3-27Jam at Door EPaper misfeed jam between the Fuser and the Top Output Tray. Media reached theFuser Exit Sensor, but did not reach the Top Output Tray Stack Full Sensor on time.This error represents a misfeed jam inside the Exit Assembly.Applicable Status Code:Code E1: Jam at Door EInitial Actions:■ Ensure that the Exit Assembly is free of obstructions.■ Cycle printer power.■ If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack References■ Exit Assembly, PL11.1.0■ Fuser Motor, PL2.1.9■ Exit Gate Solenoid, PL11.1.17■ Full Stack Sensor, PL11.1.39■ Print Engine Map 5 (page 10-8)■ Print Engine Map 11 (page 10-14)■ Print Engine Rear Sensor Board (page 10-29)■ Print Engine Motor Driver Board (2/6) (page 10-32)Troubleshooting Procedure TableStep Actions and Questions Yes No1 Check the following for evidence of fault ordamage:■ Door E■ Fuser■ Exit Rollers and drive gears■ Stack Full Actuator■ Exit AssemblyIs there any damage or debris?Replace anydamaged parts.Go to Step 2.2 Test the Fuser Exit and Top Output TrayStack Full Sensors.Do the sensors function correctly?Go to Step 4. Replace thesensor. If the errorpersists, go toStep 3.3 Check all pins on the SNS Harness forcontinuity.Is the harness conductive?Go to Step 4. Replace the SNSHarness.
