EtherTalk TroubleshootingWorkCentre 7425/7428/7435System Administrator Guide201EtherTalk TroubleshootingUse the following check list to troubleshoot your network communication problem.Check Physical Media and Network Interface Cards1. Verify that the printer is powered ON.2. Verify that the printer and Computer are using the correct cabling to communicate over thenetwork. Use category 3 UTP patch (not crossover) cable for 10 Base T communications, category 5UTP patch (not crossover) cable for 10 Base T / 100 Base TX communications, and Token Ringcabling for Token Ring networks.3. Verify that the cable at both the printer and Computer is fully plugged into the Network InterfaceCard (NIC). Check the light, which is typically a green LED, to make sure that it is lit. Typically, butnot always, a second light on the Network Interface Card will be intermittently flashing, indicatingthe presence of network traffic. If neither of these lights is lit, there is a problem with the NIC.At the Printer1. Print a Configuration Report. Under the Ethernet Rated Speed data label on the Report, verify thatyour communications speed is correctly set for your network and that you have a MAC addresslisted. The driver for your NIC works at the Media Access Control (MAC) layer of the protocol stack.If no MAC address is shown, you have either a bad NIC or no NIC at all. Replace or install theNetwork Interface Card.2. Under the CentreWare Internet Services data label, verify that this feature is Enabled.3. Under the EtherTalk data label, verify that the Port is enabled, and that printer has been assignedan EtherTalk Printer Name and an EtherTalk zone. If one or more of these parameters needs to beconfigured, see EtherTalk (AppleTalk) Configuration on page 57.4. Under the EtherTalk data label and at the bottom of the Configuration Report, verify thatPostScript is installed in the printer. If a PostScript license is installed in the printer, the PostScriptlogo will be clearly displayed at the bottom of the Report.Note: If a PostScript license is not installed in the printer, EtherTalk will not be displayed on theConfiguration Report, and will be unavailable for configuration using CentreWare Internet Services.Consult your Xerox Representative for assistance.At a Macintosh ComputerVerify that the Printer is visible in the Chooser. If it is not, install the Driver and PPD file. For moreinformation, see EtherTalk (AppleTalk) Peer to Peer Printing on page 18.
