Scanning to Hard Drive TroubleshootingWorkCentre 7425/7428/7435System Administrator Guide203At the Computer1. Open your Web browser and enter the TCP/IP address of the printer in the Address or Locationfield. Press Enter. If CentreWare Internet Services displays on the computer, you arecommunicating with the printer. If not, make sure that your Web browser is not set to use a proxyserver and repeat the procedure. If unsuccessful, perform the next step.2. Verify that the computer has been assigned an IP address, subnet mask, and gateway address byrunning a Command (DOS) prompt, typing ipconfig/all (Windows 2000/XP) and pressing Enter Ifany of the addresses are incorrect or missing, right click the Network Neighborhood icon (MyNetwork Places in Windows 2000) and make sure that the TCP/IP protocol is installed andproperly configured for IP addressing.3. Run a Command (DOS) prompt on the computer and perform ping tests to verify successful packettransmission first to the computer's NIC, then to the Gateway (if being used), then to the printer'sNIC. To run Ping Tests, at the Command (DOS) prompt, type: ping xxx.xxx.xxx.xxx and press Enter.Note that there is a space between the word ping and the first xxx. Let xxx.xxx.xxx.xxx firstrepresent the computer's IP address, then the IP address of the default gateway, and finally the IPaddress of the printer. If successful, you will receive a reply such as: Reply from xxx.xxx.xxx.xxx:bytes=32 time<10ms TTL=128. If you receive Time Out or 0 bytes received notifications, theprinter being pinged is incorrectly configured or malfunctioning.4. When CentreWare Internet Services are successfully displayed on your monitor, retrieve yourscanned test document. For more information, see Retrieving Images from Folders on page 130.
