Common ProblemsXerox® WorkCentre ® 3025User Guide200Copying ProblemsHorizontal stripes If horizontally aligned black lines, stripes, streaks or smears appear:• The print cartridge may be installed improperly. Remove the cartridge and reinsert it.• The print cartridge may be defective. Remove the print cartridge and install a newone. (See Replacing the Print Cartridge.)• If the problem persists, the machine may require repair. Contact a servicerepresentative.Curl If the printed paper is curled or paper does not feed into the machine:• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.• Change the printer option and try again. Go to Printing Preferences, click Paper tab,and set type to Thin.An unknown imagerepetitivelyappears on a fewsheets or loosetoner, light print, orcontaminationoccurs.• Your machine is probably being used at an altitude of 1,500 m (4,921 ft) or above.• The high altitude may affect the print quality, such as loose toner or light imaging.Change the correct altitude setting to your machine. (See Machine Settings.)Condition Suggested SolutionsCopies are too lightor too dark.• Use Darkness in Copy feature to lighten or darken the copies.Smears, lines, marks,or spots appear oncopies.• If the defects are on the original, use Darkness in Copy feature to lighten thebackground of your copies.• If there are no defects on the original, clean the scanner unit. (See Cleaning theMachine.)• If the defect occurs when using the automatic document feeder, clean the CVTglass using a lint-free cloth. (See Cleaning the Machine.)Copy image isskewed.• Ensure that the original is face down on the platen glass and not skewed.• Ensure that the original is face up in the automatic document feeder and justtouching the guides.• Check that the copy paper is loaded correctly.• The transfer roller may be dirty. Clean the inside of your machine. (See Cleaningthe Machine.)Condition Suggested SolutionsA a B b CA a B b CA a B b CA a B b CA a B b C
