TroubleshootingXerox ® WorkCentre® 3655/3655i Multifunction Printer 203User GuidePrinter Fails to PrintProbable Causes SolutionsThe printer has an error. • To clear the error, follow the onscreen prompts.• Turn off the printer, then turn it on again. If the error persists,contact your Xerox representative.The printer is out of paper. Load paper into the tray.A toner cartridge is empty. Replace the empty toner cartridge.The front door is open. • Ensure that the toner cartridge and Smart Kit drum cartridge areinstalled and fully seated.• Ensure that the door is closed completely.• Turn off the printer, then turn it on again. If the error persists,contact your Xerox representative.The power cord is not correctly plugged intothe outlet.Turn off the printer, confirm that the power cord is plugged incorrectly to the printer and the outlet, then turn on the printer. Fordetails, see Turning the Printer On and Off on page 37. If the errorpersists, contact your Xerox representative.The printer is busy. • A previous print job could be the problem. On your computer,you can use the printer properties to delete all print jobs in theprint queue.• Load the paper in the tray.• At the control panel, touch Job Status. If the print job does notappear check the Ethernet connection between the printer andthe computer.• At the control panel, touch Job Status. If the print job does notappear, check the USB connection between the printer and thecomputer. Turn off the printer, then turn it on again.The printer cable is disconnected. • At the control panel, touch Job Status. If the print job does notappear check the Ethernet connection between the printer andthe computer.• At the control panel, touch Job Status. If the print job does notappear, check the USB connection between the printer and thecomputer. Turn off the printer, then turn it on again.Printer Makes Unusual NoisesProbable Causes SolutionsThere is an obstruction or debris inside theprinter.Turn off the printer and remove the obstruction or debris. If youcannot remove it, contact your Xerox representative.The Smart Kit Drum Cartridge is not fullyseated.Remove and reseat the Smart Kit Drum Cartridge.
