TroubleshootingXerox ® WorkCentre® 3655/3655i Multifunction Printer 233User GuideXerox® CentreWare ® Internet ServicesXerox ® CentreWare® Internet Services is the administration and configuration software installed on theembedded Web server in the printer. It allows you to configure and administer the printer from a Webbrowser.Xerox ® CentreWare® Internet Services requires:• A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or Linuxenvironments.• TCP/IP and HTTP enabled in the printer.• A network-connected computer with a Web browser that supports JavaScript.For details, see the Help in Xerox ® CentreWare® Internet Services or the System Administrator Guide.Online Support AssistantThe Online Support Assistant is a knowledge base that provides instructions and troubleshooting help tosolve your printer problems. You can find solutions for print-quality problems, paper jams, softwareinstallation issues, and more.To access the Online Support Assistant, go to www.xerox.com/office/WC3655support.Remote ServicesThe Remote Services troubleshooting feature sends diagnostic information from your printer to Xeroxand provides you with solutions to resolve detected issues. You can access interactive troubleshootingthrough Xerox ® CentreWare® Internet Services.To access interactive troubleshooting from Xerox ® CentreWare ® Internet Services:1. At your computer, open a Web browser, in the address field, type the IP address of the printer, thenpress Enter or Return.Note: If you do not know the IP address of your printer, see Finding the IP Address of Your Printeron page 27.2. Click the Support tab.3. Click General.4. To send printer diagnostics information to Xerox for analysis of detected issues and to match withcurrent solutions, click Start an Online Troubleshooting Session at www.xerox.com.5. Follow the onscreen instructions.
