CARE, FUSE REPLACEMENT AND SERVICEZEISS Troubleshooting Axiolab 5124 430037-7444-001 05/20195.3.2 Axiocam 202/208When the microscope is in use with Axiocam 202/208Problem Cause SolutionLED indicator is off. The camera is not drawing power viathe USB (Commercial Micro-D) cable.Make sure the microscope is poweredon and connect the USB (CommercialMicro-D) cable to the stand.USB cable is not connected to acertified power supply unit.Connect the camera to a running PC.Requirements: 5 V DC with at least1000 mA at output.USB cable is not suitable. Use the USB cable provided in theoriginal package.Firmware update does notfunction.For an update, a USB stick must beinserted and the firmware to beupdated must be saved to the rootfolder on the USB stick.Insert a formatted USB stick withfirmware in the root folder with atleast 200 MB free memory space.Comply with the instructions enclosedwith the firmware update.Date/Time is wrong on thecamera.Date/time is not set correctly. Date/time can be set in OSD underOperating System setting.The buffer battery has no charge. Contact serviceThe image has severe noise. The amplification (gain) is set toohigh.Open 3D noise reduction; reduce thegain.The exposure time is set too high. Open 3D noise reduction; reduce theexposure time.The light intensity is set too low. Open 3D noise reduction; increase thelight intensity.The image is too dark or toobright.Automatic exposure time has notbeen activated.Activate auto exposure or manuallyadjust the exposure time and gain sothat the settings are suitable for thecurrent light situation.The camera forgets the settings(e.g. manual white balance,resolution) if the power supply isdisrupted.Settings are not stored. 5 seconds is required for the settingsto be automatically stored.Monitor connected via HDMIdoes not display an image.The camera is not delivering a signal,or signal is not compatible with themonitor.Ensure that the camera has beenswitched on for at least 30 secondsand the LED indicator is blue. Checkthe plug connections on the cameraand monitor.The camera cannot be recognizedby the PC.Camera is not recognized by theWindows drive.Make sure camera is powered on andre-connect the USB cable to the PC.
