130 V7122 GatewayUser GuideTo activate the Message Log:1 In the General Parameters screen under Advanced Parameters submenu (accessedfrom the Protocol Management menu), set the parameter ‘Debug Level’ to 5. Thisparameter determines the Syslog logging level, in the range 0 to 5, where 5 is thehighest level.2 Open the ‘Message Log’ screen (Status & Diagnostics menu > Message Log); the‘Message Log’ screen is displayed and the Log is activated.Figure 62 Message Log Screen3 Select the messages, copy them and paste them into a text editor such as Notepad.Send this txt file to our Technical Support for diagnosis and troubleshooting.4 To clear the screen of messages, click on the submenu Message Log; the screen iscleared and new messages begin appearing.Do not keep the ‘Message Log’ screen minimized for a prolonged period as aprolonged session may cause the gateway to overload. As long as the screenis open (even if minimized), a session is in progress and messages are sent.Closing the screen (and accessing another) stops the messages andterminates the session.Device InformationThe Device Information screen displays specific hardware and software product information.This information can help you to expedite any troubleshooting process. Capture the screenand email it to ‘our’ Technical Support personnel to ensure quick diagnosis and effectivecorrective action. From this screen you can also view and remove any loaded files used bythe gateway (stored in the RAM).To access the Device Information screen: Open the ‘Device Information’ screen (Status & Diagnostics menu > DeviceInformation); the ‘Device Information’ screen is displayed.
