Windows XP (No Service Pack Installed)1 Log on to the system with a user account that has local administrator privileges.2 From the desktop, click Start, point to Programs, point to Accessories, and thenclick Command Prompt.3 At the command prompt, enter:ipv6 uninstallHow do I create a support archive file?Your Adaptec Storage Manager service representative might ask you to create aconfiguration and status information archive file to help diagnose a problem withyour system.To create the archive file:1 In the Enterprise View, select the iSCSI Storage Appliance on which the problemis occurring.2 In the Actions menu, select Save support archive.3 Enter a name for the archive file or accept the default name, then click Save.Silencing an AlarmAt this time, the Silence button in Adaptec Storage Manager will not silence analarm on iSCSI storage devices or JBODs. If an alarm sounds, you must silence it atthe device level (for instance, by pressing the Mute button on the back of the JBOD),or use the CLI to enter a silence command (see page 179).Identifying Failed or Failing ComponentsWhen your are notified of a Warning- or Error-level event, use Adaptec StorageManager’s rapid fault isolation feature to quickly identify the source of the problem.For instance, in this example, an iSCSI Storage Appliance has stopped responding.To find the source of the problem, follow the yellow Error and red Warning icons,as shown in the example on page 149.Once the source of a problem has been identified, you can blink the associatedhardware component (if applicable) to find its physical location. See page 109.
