Troubleshooting and SupportBasler sprint Color Cameras 2918 Troubleshooting and SupportThis section outlines the resources available to you if you need help working with your camera. Italso provides some basic troubleshooting information that you can use to solve problems.8.1 Tech Support ResourcesThe troubleshooting resources in this section of the manual will help you to find the cause of manycommon problems. If you need more assistance, you can contact the Basler technical support teamfor your area. Technical support contact information is located in the title pages of this manual.You will also find helpful information such as frequently asked questions, downloads, andapplication notes on the Basler website at:www.baslerweb.comIf you do decide to contact Basler technical support, please take a look at the form that starts onpage 301 before you call. Filling out this form will help make sure that you have all of the informationthe technical support team needs to help you with your problem.You will also find helpful information such as frequently asked questions, downloads, and technicalnotes at our website:www.baslerweb.com.8.2 Obtaining an RMA NumberWhenever you want to return material to Basler, you must request a Return Material Authorization(RMA) number before sending it back. The RMA number must be stated in your deliverydocuments when you ship your material to us! Please be aware that if you return material withoutan RMA number, we reserve the right to reject the material.You can find detailed information about how to obtain an RMA number on the Basler website at:www.baslerweb.com
