Troubleshooting and SupportBasler sprint Color Cameras 2998.4.4 RS-644 Serial CommunicationUse the serial communication troubleshooting charts if you think that there is a problem with RS-644 serial communication or if you have been directed here from another chart.Before making or breaking any camera connections, always switch off power to the system(camera and host PC).The RS-644 port used by the camera is located on the frame grabber. Checkthe documentation for your frame grabber. Make sure that you have installedall software related to the port and that the port has the following settings:8 data bits, no parity, 1 stop bit and baud rate = 9600 bps.Is the port software installed and are the port settings correct?YesMake correctionsand then restartyour computer.NoContact Basler technical support.The contact numbers appear on the front pages of this manual.Start the Camera Configuration Tool Plus (CCT+) and click on the port selector dropdown menu that appears below the menu bar. A list will show any RS-644 port(s)available on the frame grabber. RS-644 ports are identified in the list by a namestarting with "clser" followed by a port number. Click on an RS-644 port in the list.Does a list of camera settings appear?The RS-644port is workingcorrectly. Exitthis chart.YesYesNoYesNoNoDoes a “Can’t connect to the port becausethe port is in use” message appear? The port is present, but the CCT+ can not access the port.Make sure that no other program has access to the port.YesNoThe RS-644port is workingcorrectly. Exitthis chart.YesThe port is present and can be accessed but the camera is notresponding. Make sure that:The camera has power and that the power source meets therequirements in Section 2.5 on page 32.You are using the correct data cables between you cameraand the frame grabber (see Section 2.4 on page 31).The wires in the data cable are continuous.The cable connections are firmly seated.After you made these checks, is the problem still present?NoDoes a “This type of camera is notsupported” message appear?You may need to update the CCT+. To download thelatest version of the tool, go to the Basler web site atwww.baslerweb.com.Once you have downloaded the latest version of thetool, uninstall the old version from your computer andinstall the new version.Start the CCT+, click on the port selection drop downmenu and select an RS-644 port from the list.Does a list of camera parameters appear?
