Black plate (4,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 201213-4 Customer InformationHowever, we recognize thatdespite the good intentions of allparties involved, sometimes amisunderstanding may occur.If you have a problem that has notbeen satisfactorily handled throughthe normal means, we suggest thefollowing steps:STEP ONEExplain your case to your dealerservice agent, service manager,dealer sales agent, or salesmanager, depending on your case.Make sure that they have allnecessary information. Theyare interested in your continualsatisfaction.STEP TWOIf you are not satisfied, pleasecontact the general manager or yourdealership owner to ask for theirhelp. If they are not able to resolveyour case, ask them to contact theright people at General Motors forsupport, if needed.STEP THREEIf your case is not resolved in areasonable amount of time by yourdealer, please call the GeneralMotors Customer AssistanceCenter (CAC) and provide thefollowing information:. Name. Address. Phone number. Model year. Brand. Vehicle IdentificationNumber (VIN). Mileage. Delivery date. Description of the problem. Dealership name. Dealership addressSee Customer Assistance Offices(U.S. and Canada) on page 13‑4 orCustomer Assistance Offices(Mexico) on page 13‑5 for moreinformation.Customer AssistanceOffices (U.S. and Canada)Cadillac encourages customersto call the toll-free number forassistance. However, if a customerwishes to write or e-mail Cadillac,the letter should be addressed to:United StatesCadillac Customer AssistanceCenterCadillac Motor Car DivisionP.O. Box 33169Detroit, MI 48232-5169www.Cadillac.com1-800-458-80061-800-833-2622 (For TextTelephone devices (TTYs))Roadside Assistance:1-800-882-1112
