Black plate (4,1)Cadillac STS Owner Manual - 2011STEP THREE — Canadian Owners: In the event thatyou do not feel your concerns have been addressedafter following the procedure outlined in Steps One andTwo, General Motors of Canada Limited wants you tobe aware of its participation in a no-charge mediation/arbitration program. General Motors of Canada Limitedhas committed to binding arbitration of owner disputesinvolving factory-related vehicle service claims. Theprogram provides for the review of the facts involved byan impartial third party arbiter, and may include aninformal hearing before the arbiter. The program isdesigned so that the entire dispute settlement process,from the time you file your complaint to the finaldecision, should be completed in approximately70 days. We believe our impartial program offersadvantages over courts in most jurisdictions because itis informal, quick, and free of charge.For further information concerning eligibility in theCanadian Motor Vehicle Arbitration Plan (CAMVAP), calltoll-free 1‐800‐207‐0685, or call the General MotorsCustomer Communication Centre, 1‐800‐263‐3777(English), 1‐800‐263‐7854 (French), or write to:Mediation/Arbitration Programc/o Customer Communication CentreGeneral Motors of Canada LimitedMail Code: CA1‐163‐0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7Your inquiry should be accompanied by the VehicleIdentification Number (VIN).8-4
