Chapter 10 Troubleshooting 10-23Telephone ProblemsProblem Cause SolutionYou cannot dial The telephone line may Be sure the telephone line isnot be connected properly. correctly connected to theMultiPASS (see your SetupGuide).The unit may not be getting Make sure the power cord ispower. connected to the MultiPASSand to an AC outlet; makesure the AC outlet has power.The MultiPASS may not If you have a pulse line, bebe set for the type of sure the MultiPASS is set fortelephone line in use pulse dialing (see page 8-4).(pulse/tone).The phone disconnects The MultiPASS may not be Make sure the MultiPASSwhile you are talking plugged in properly. is plugged in correctly.on the line If the MultiPASS is in Disable the Silent ReceiveAnswer Machine Mode and option on the Receive FaxSilent Receive is enabled, tab of the Desktop Manager.the unit will switch to faxreceive mode when it detectsa period of silence.Copying ProblemsProblem Cause SolutionThe MultiPASS will not The MultiPASS may have a Replace the empty BJ tank.make a copy BC-21e Color BJ Cartridge See page 9-16.installed, and its black BJ tankmay be empty.The MultiPASS may have a The MultiPASS will not makeBC-22e Photo BJ Cartridge copies when the BC-22eor BC-29F Neon BJ Cartridge Photo BJ Cartridge or theinstalled. BC-29F Neon BJ Cartridgeis installed. Replace thecartridge with a BC-21eColor BJ Cartridge or BC-20Black BJ Cartridge.The telephone may be off hook. Make sure the telephone isin its cradle.Troubleshooting
