9-4 Frequently Asked Questions Chapter 9❏ Are you receiving faxes but the faxes have errors?In the Advanced Receive Fax setup options dialog box, in the DesktopManager, select the Error Correction (ECM) option. ECM sending/receiving should help with problems due to poor telephone lines.However, you might have to try again. If the sending fax unit does notsupport ECM transmission, the document is sent in the normal modewithout error checking.❏ Is a received fax not printing?Your toner cartridge might be out of toner. Change the toner cartridge.Check your paper supply. Be sure you are using paper that meets thepaper requirements for this unit.❏ Is the quality of the received fax poor?Remember, the sending fax machine usually determines documentquality. Ask the other party to check that their top cover and scanningglass are clean.Images Are Not Scanning Correctly.❏ Are you having problems scanning an image with your TWAIN-compliant Windows application?If you installed the TWAIN-compliant Windows application afterinstalling the Desktop Manager, there may be a problem with the TWAINsystem files that were overwritten. To correct the problem, reinstall theDesktop Manager software.Documents Are Not Being Copied.❏ Is the operation panel blank?You might have a power problem. Check that the power cord is pluggedsecurely into the unit, and that your electrical source is OK.
