v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which componentsare customer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Error code Description Action1962 A hard disk drive does not contain a validboot sector. 1. Make sure that a startable operating system isinstalled.2. Run the hard disk drive diagnostic tests.3. Reseat the following components:a. Hard disk driveb. Hard disk drive backplane cable or back platecables4. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. (Hot-swap models) Hard disk drive cableb. Hard disk drivec. Hard disk drive backplane or back plated. (Trained service technician only) Systemboard5962 IDE DVD drive configuration error. 1. Run the Configuration/Setup Utility program andload the default settings (see “Using theConfiguration/Setup Utility program” on page108).2. Reseat the following components:a. DVD drive cableb. DVD drivec. (Trained service technician only) Systemboard3. Replace the components listed in step 2 one at atime, in the order shown, restarting the servereach time.8603 Pointing-device error. 1. Reseat the pointing device.2. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. Pointing deviceb. (Trained service technician only) Systemboard00012000 Processor machine check error. 1. (Trained service technician only) Reseat themicroprocessor.2. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. (Trained service technician only)Microprocessorb. (Trained service technician only) Systemboard20 IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide
