IBM System x3250 Problem Determination And Service Manual

Also see for System x3250: Installation and user guide Installation guide User guide Specifications

Contents

2. To save the test log to a diskette, you must use a diskette that you haveformatted yourself; this function does not work with preformatted diskettes. If thediskette has sufficient space for the test log, the diskette can contain other data.Diagnostic error codesThe following table describes the error codes that the diagnostic programs mightgenerate and suggested actions to correct the detected problems.If the diagnostic programs generate error codes that are not listed in the table,make sure that the latest levels of BIOS, Remote Supervisor Adapter II SlimLine,and ServeRAID ™ code are installed.In the error codes, x can be any numeral or letter. However, if the three-digitnumber in the central position of the code is 000, 195, or 197, do not replace aCRU or FRU. When these numbers are in the central position of the code, theyhave the following meanings:000 The server passed the test. Do not replace a CRU or FRU.195 The Esc key was pressed to end the test. Do not replace a CRU or FRU.197 This is a warning error, but it does not indicate a hardware failure; do notreplace a CRU or FRU. Take the action that is indicated in the Actioncolumn but do not replace a CRU or a FRU. See the description ofWarning in “Diagnostic text messages” on page 38 for more information.v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which componentsare customer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Error code Description Action005-xxx-000 Failed video test. 1. Reseat the video adapter, if one is installed.2. (Trained service technician only) Replace thesystem board.011-xxx-000 Failed COM1 serial port test. 1. Check the loopback plug that is connected to theexternalized serial port.2. Check the cable from the externalized serial portto the system board.3. (Trained service technician only) Replace thesystem board.020-xxx-000 Failed PCI Interface test. 1. Reseat the riser-card assembly.2. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. Riser-card assemblyb. (Trained service technician only) SystemboardChapter 2. Diagnostics 39