v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which componentsare customer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.System-event/error log message ActionDialback failed for userid x. Could not connect atphone number yyy yyy yyyyInformation only.ENET[eee] DHCP-HstNme=a, DN=b,IP@=ccc.ccc.ccc.ccc GW@=ddd.ddd.ddd.ddd,NMsk=fff.fff.fff.fff, DNS1@=ggg.ggg.ggg.ggg,DNS2@=hhh.hhh.hhh.hhhInformation only.ENET[eee] IP-Cfg: HstName=x,IP@=ccc.ccc.ccc.ccc, GW@=ddd.ddd.ddd.ddd,NetMsk=fff.fff.fff.fffInformation only.Failure reading an I2C device, possible busfailure. 1. Reseat the following components:a. AC power cordb. (Trained service technician only) System boardc. Power supply2. (Trained service technician only) Replace the system board.Fan x Outside Recommended Speed. 1. Make sure that fan x is not obstructed.2. Reseat the following components:a. Fan xb. Fan x cable3. Replace fan x.Fan x Failure 1. Make sure that fan x is not obstructed.2. Reseat the following components:a. Fan xb. Fan x cable3. Replace fan x.Flash of x via y failed for user z...z Information only.Flash of x by y via z was successful...w Information only.Flash succeeded for x (address : y) Information only.Hard drive x removal detected. Reseat hard disk drive x and restart the server.Hard drive x fault 1. Run the diagnostic programs.2. Replace hard disk drive x.3. Replace the hard disk drive backplane or back plate.Internal error CPU fault Information only. If the message remains:1. (Trained service technician only) Reseat the microprocessor.2. (Trained service technician only) Replace the microprocessor.Invalid userid or password received. Userid is x Information only.LAN: Command mode tamper triggered.Possible break-in attemptInformation only.LAN: Ethernet interface is no longer active Information only.LAN: Ethernet interface is now active Information only.Chapter 2. Diagnostics 49
