Call MonitoringDescriptionCall Monitoring allows selected Multiline Terminal Users to monitor another user’s conversationwithout the ability to participate. A programmable audible alert tone can be sent to that station user.Without the audible alert (silent monitor), no indication is provided to either the monitored station or theoutside party.The use of monitoring, recording, or listening devices to eavesdrop, monitor,retrieve, or record telephone conversation or other sound activities, whether ornot contemporaneous with transmission, may be illegal in certaincircumstances under federal or state laws. Legal advice should be sought priorto implementing any practice that monitors or records any telephoneconversation. Some federal and state laws require some form of notification toall parties to a telephone conversation, such as using a beep tone or othernotification methods or requiring the consent of all parties to the telephoneconversation, prior to monitoring or recording the telephone conversation.Some of these laws incorporate strict penalties.Call Monitoring with Coaching AbilityCall Monitoring with Coaching Ability allows for the transmit path to be opened to only the monitoredstation, to provide the Coaching ability for the person that is performing the Call Monitoring. PressingMute key toggles the Coaching ability on and off.Conditions• Call Monitoring is allowed for internal calls.• An extension user cannot Monitor an Intercom call if one of the Intercom callers is using Hands-freeAnswerback. Both Intercom parties must lift the handset or press Speaker key.• An extension user cannot monitor a conference, however an extension programmed for Call Monitorcan barge In to a conference.• With PRG 20-13-10 set to 0, a call, which has been barged into, can be placed on hold by theoriginator of the outside call. Both the outside caller and the extension, which is monitoring the call,are placed on hold.• The handset and microphone are muted during Call Monitoring.• Live Record does not work for Call Monitor calls.• While being monitored, an extension cannot receive Voice Over.• When a monitored extension places a call on hold, Call Monitor is automatically finished.• With PRG 20-13-10 set to 1, a call which is being Monitored can be placed on park by the originatorof the outside call, but only the outside caller is placed in park. The extension which is monitoringthe call is dropped.• When PRG 20-13-10 is set to 0 (OFF), coaching is not permitted. When PRG 20-13-10 is set to 1(ON), PRG 20-13-45 takes effect.• When Silent Monitor Mode is used, Mute can be used to activate speech path to the internal andexternal parties.ISSUE 2.0 SL1100Features and Specifications Manual 1-105C
