Program Num-berProgram Name Default92-06-03 Fill Command - Destination Number (To) Each extension port = 001 ~ 084 (Program11-02)Each virtual extension port = 01 ~ 50 (Pro-gram 11-04)Each extension group = 1 ~ 32 (Program11-07)Each ACD Group = 1 ~ 292-07-01 Delete Command - Destination Number (From) Each extension port = 001 ~ 084 (Program11-02)Each virtual extension port = 01 ~ 50 (Pro-gram 11-04)Each extension group = 1 ~ 32 (Program11-07)Each ACD Group = 1 ~ 292-07-02 Delete Command - Destination Number (To) Each extension port = 001 ~ 084 (Program11-02)Each virtual extension port = 01 ~ 50 (Pro-gram 11-04)Each extension group = 1 ~ 32 (Program11-07)Each ACD Group = 1 ~ 2OperationUsing the Headset with Automatic Answer for ACD Agents:1. With the multiline terminal in an idle state, press Help key.2. Press the HEADSET key (Program 15-07-01 or SC 751: 05) twice.• The Headset key blinks when Automatic Headset is activated.• To cancel Automatic Headset, repeat these steps.Transferring Trunk Calls to the ACD Pilot Number:1. While on an outside call, press Transfer key.2. Dial the ACD Pilot number.3. Hang up.• The call is transferred to the ACD group.Agent Log InTo log in:Multiline Terminal1. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: *10).The ACD LOG IN/LOG OUT key lights.Single Line Telephone1. Lift the handset.2. Dial the ACD Log In service code *5 (Program 11-13-01).SL1100 ISSUE 2.01-52 Automatic Call Distribution (ACD)A
