Voice Response System (VRS)DescriptionThe PZ-VM21 daughter board provides the option for the Voice Response System (VRS) which givesthe system voice recording and playback ability. The CFVM[ ] CompactFlash card provides up to 100system messages (General Message, Automated Attendant greetings, ACD Messages (V1.5 orhigher) and the Preamble).• General Message - provides a prerecorded message to which any user can listen• Automated Attendant (Operator Assistance) - answers incoming calls, plays a greeting to thecaller and then lets the caller directly dial a system extension• ACD Messages - provides announcement and overflow messages for ACD groups (V1.5 or higher)• Transfer to the VRS - allows any extension user to Transfer their outside call to the VRS• Voice Prompting Messages - plays call and feature status messages to users• Time, Date and Station Number Check - lets a Multiline Terminal extension user quickly hear arecording for the time, date, or the extension number• When installing a compact flash card onto the PZ-VM21 the system MUST be powered off. Neverinstall or uninstall the compact flash card while the system is under power.VRS MessagesThe VRS allows you to record up to 100 VRS messages (001-100) when using the compact flashcard. If you are using the built in VRS, without the compact flash, then you can only record message 1(001). You allocate these messages for Automated Attendant greetings, the General Message, ACDMessages (V1.5 or higher), and the Preamble message. The maximum duration for any message istwo minutes - this is not programmable. VRS messages are stored on a Compact Flash drive, and donot require battery back up.Any on-premise extension caller can listen, record and erase VRS Messages (unless restricted inprogramming). DISA and DID callers can listen and record VRS messages (unless restricted inprogramming).General MessageA General Message is a prerecorded message available to all callers. A General Message typicallycontains important company information that all employees should hear. To hear the GeneralMessage, an employee can go to any Multiline Terminal and press 4 (for General Message). You canrestrict the ability to record the General Message in an extension Class of Service. This allows you togive recording ability to the System Administrator or Communications Manager, for example, but notany other employee. The Message Waiting LED at each telephone flashes when a new GeneralMessage is recorded. After the extension user listens to the message, the Message Waiting LED goesout.Park and PageWhen an extension user is away from their telephone, Park and Page can let them know when theyhave a call waiting to be answered. The Personal Greeting and Park & Page options can have up to200 total messages (note that the Park & Page feature uses two messages). To enable Park andPage, the user records a Personal Greeting along with an additional Paging announcement. Park andPage then answers an incoming call and plays the Personal Greeting to the caller. The caller thenlistens to Music on Hold (if available) while the system broadcasts the prerecorded Pagingannouncement. When the extension user hears the Page, they can go to any telephone and useDirected Call Pickup to intercept the call. Refer to Call Forwarding on page 1-83, Paging, External onpage 1-559, Paging, Internal on page 1-564, and Park on page 1-567.SL1100 ISSUE 2.01-798 Voice Response System (VRS)V
