Trunk Queuing/Camp-OnDescriptionTrunk Queuing permits an extension user to queue (wait in line) on-hook for a busy trunk or trunkgroup to become free. The system recalls the queued extension as soon as the trunk is available. Theuser does not have to manually retry the trunk later. Trunk Queuing lets the caller know when the callcan go through. If the extension user does not answer the Trunk Queuing ring, the system cancels thequeue request.With Trunk Camp-On, an extension user can queue (wait in line) Off-Hook for a busy trunk or trunkgroup to become free. The caller connects to the trunk when the trunk becomes free. As with TrunkQueuing, the user does not have to manually retry the trunk later.Any number of extensions may simultaneously queue or Camp-On for the same trunk or trunk group.When a trunk becomes free, the system connects the extensions in the order that the requests wereleft.Conditions• With Automatic Route Selection (ARS), Trunk Queuing automatically queues for the least costlyroute.• A user can camp-on or leave a callback request for an extension.• Other programmed options for outgoing calls can affect how a call is placed. Check or programthese options as needed (e.g., access line etc.).• Using a Programmable Function Key can simplify the trunk queuing operation.Default SettingsEnabledRelated FeaturesAutomatic Route Selection (ARS/F-Route)Call Waiting/Camp-OnCallbackCentral Office Calls, PlacingProgrammable Function KeysGuide to Feature ProgrammingProgram Num-berProgram Name Default11-12-04 Service Code Setup (for Service Access) - Set Camp-On 75011-12-05 Service Code Setup (for Service Access) - Cancel Camp-On770ISSUE 2.0 SL1100Features and Specifications Manual 1-759T
