Department CallingDescriptionWith Department Calling, an extension user can call an idle extension in a preprogrammedDepartment Group (32 Department Groups available) by dialing the group pilot number. For example,this would let a caller dial the Sales department just by knowing the Sales department pilot number.The caller does not have to know any of the Sales department extension numbers.Two types of routing are available with Department Calling: Priority Routing and Circular Routing. WithPriority Routing, an incoming call routes to the highest priority extensions first. Lower priorityextensions ring only if all higher priority extensions are busy. With Circular Routing, each call rings anew extension.Overflow RoutingDepartment Calling also provides overflow routing for extensions within the group. If a user directlydials a busy extension within a Department Group, the system can optionally route the call to the firstavailable group member. The system follows PRG 22-15-01 ~ 22-15-07 for playing the periodic VRSmessage.Department Calling also allows for each Department group to transfer calls to a predefined Speed dialbin (PRG 24-05-01) immediately or after a Delayed time (PRG 24-02-08). Internal and transferred callsare not supported for Delayed transfer.DID and Overflow RoutingThree types of Overflow are supported for DID calls:• Immediate Transfer:This feature can be enabled or disabled by using a (58) key programmed in PRG 15-07. It can alsobe done by using the service codes in PRG 11-11-25 (set) and PRG 11-11-26 (cancel). When thisfeature is activated, any DID calls pointed directly to the Pilot Number go immediately to the transferdestination and do not ring anyone in the group. To set up the destination you use PRG 24-05 andPRG 13-04. Once these programs are set, the access code assigned in PRG 11-11-27 can be usedto change the destination as needed.• Delay:This feature can be enabled or disabled by using a (59) key programmed in PRG 15-07. It can alsobe done by using service codes assigned in PRG 11-11-28 (set) and PRG 11-11-29 (cancel). Whenthis feature is activated, any DID calls pointed directly to the Pilot follow one of the two patterns:- If all available members are busy or logged out, the call goes immediately to the transferdestination.- If agents are logged in and not busy, the call comes in and hunts through the idle members untilthe timer in PRG 24-02-08 expires. Once this time expires, the call is routed to the transferdestination assigned in PRG 24-05 and PRG 13-04. Once these programs are assigned, theaccess code assigned in PRG 11-11-27 can be used to change the destination as needed.• DND:This feature can be enabled by using a (60) key programmed in PRG 15-07 or by using servicecodes assigned in PRG 11-11-30 (set) and PRG 11-11-31 (cancel). When this feature is activatedany DID pointed directly to the Pilot gets a busy tone and the call does not route.User Log Out/Log InAn extension user can log out and log in to a Department Calling Group. By logging out, the userremoves their extension from the group. Once logged out, Department Calling bypasses theirextension. When they log back in, Department Calling routes to their extension normally. All users canISSUE 2.0 SL1100Features and Specifications Manual 1-193D
